Ask us anything

Frequently Asked Questions

Drop us a message at bagsential@gmail.com

Are you present on social media? + -

Yes! You can follow us on Instagram at @bagsential, or on TikTok at @bagsentialofficial another source where you can look up our latest products and reviews.

Do you have a refund policy? + -

Yes! Please click here for more information.

How can i take care of the bag pillow? + -

If you feel the bag pillow needs cleaning, we advise washing it/them gently by hand or in a washing machine in lukewarm water (around 30 degrees Celsius). Since the fibers are soft and delicate, we do not advise using aggressive detergents that might interfere with the integrity of the product.

How long does it take for my order to arrive? + -

We offer a choice of either Standard or Express shipping on our orders

 

Delivery to Europe

Standard Delivery: 1-2 weeks

Express Delivery: 2-3 working days

 

Delivery to USA

Standard Delivery: 4-8 weeks

Express Delivery: 5-7 working days

 

Delivery to ASIA

Standard Delivery: 4-8 weeks

Express Delivery: 5-7 working days

 

Delivery to Other Countries

Standard Delivery: 4-8 weeks

Express Delivery: 5-7 working days

 

Please be informed that you may be liable for duties, customs and taxes of your country of delivery. 

Don't hesitate to get in touch with us should you have any questions with regards to shipping and delivery, we will be pleased to assist.

 

For more information about our Shipping Policy please click here.

How will I know I placed an order? + -

Once you purchased an item, an email will arrive in your inbox detailing all the important information you have inserted in the website. If this email is not on your inbox right away, please check your spam folder.

How do you customize products? + -

We often offer customization regarding engraving or sewing initials or names/nicknames.
It is up to you to decide how you want to personalize your items. Please make sure to check the customization box on our product page and write up to three letters. We will take care of the rest.

What are the Bagsential pillows made of? + -

Our beautiful Bagsential Bag and Shoe Pillows are 100% handmade with the highest quality velvet material. Furthermore, the pile is 80% cotton and 20% polyester, a natural fibre which gives our pillows an amazing luxury touch!

What methods of payment can I use? + -

We currently offer the following payment methods:
- Credit Card

- PayPal

- Bank Transfer

Do you use my personal information? + -

When it comes to privacy and security, all the sensitive data you provide to fill in on our website in order to make a purchase, are secure. We do not use your information and we do not expose it to third parties.
We accurately protect your personal information, especially regarding orders and payment information.

Bagsential is dedicated to protecting the identity of the buyer while offering a pleasant experience with our brand. Your billing information is secure due to using safe methods of purchasing and we do not interfere with your data.

If there is any concern regarding the process of purchasing you can email us at bagsential@gmail.com.