REFUND AND RETURNS POLICY

WHAT IS YOUR RETURN POLICY?

Due to the handmade nature of our products, especially those customized with initials, all sales are final and non-refundable.

If your item arrives damaged or defective, please contact us within 5 days of receiving your order at bagsential@gmail.com with photo proof of the issue. We will gladly offer a replacement for damaged items that meet our criteria.

Please note:

• Shipping fees, duties, and taxes are non-refundable

• We do not accept returns or exchanges for change of mind or incorrect purchases

• Items must remain unused and in original condition if a replacement is requested

• If you do not respond to the shipping carrier or to us regarding a package that has arrived or is awaiting pickup, we are not responsible for the outcome and no refund will be issued if the package is unclaimed or returned to us. This is because return shipping fees apply, and we will not cover those costs. As a result, the package will be discarded by the carrier and we will not receive it back

All transactions made through our website are subject to Bagsential’s return policy in effect at the time of purchase.